Elements and Performance Criteria
- Diagnose need for the transformation program.
- Conduct research that is internal and external to the organisation to identify opportunities and rationale for transformation within the organisation.
- Analyse the organisation’s strategic and business plans to ensure potential transformational strategies are aligned.
- Audit current performance to size the magnitude of the change or transformation that is required to improve organisational performance.
- Identify and prioritise change and transformational strategies for action.
- Gain authorisation as required for the transformation strategy in line with standard organisational policies and procedures.
- Prepare a transformation strategy.
- Identify, cost and budget the requirements for human and other resources required to implement the strategy.
- Canvass options and solutions to ensure the development of a creative, ethical, integrated and effective transformation strategy.
- Conduct and document a risk management analysis leading to the development of risk management control plans.
- Develop, test and prioritise strategies to drive change and transformation with staff and stakeholders.
- Analyse barriers to transformation.
- Identify, cost and allocate the resources required to support the implementation of a transformation strategy.
- Identify and document skill shortages that may limit capacity to respond to change.
- Analyse and manage impacts on existing sales and service delivery that may be generated by the new approach and strategy.
- Analyse the impact of transformation strategy on existing organisational structures and power bases.
- Implement transformation strategy.
- Identify, secure and brief team members participating in sponsoring and driving the transformation strategy.
- Foster the skill development of staff to lift their individual and team performance.
- Review and refine the organisation’s governance structures to ensure the transformation strategy conforms to legal and organisational requirements.
- Develop and implement processes to communicate the objectives of the desired transformation.
- Develop strategies to build a shared understanding and commitment to change across the organisation or business unit.
- Identify and manage conflict between individuals according to organisational procedures.
- Evaluate outcomes and review transformation strategy.
- Quantify and analyse outcomes achieved from the implementation of the transformation strategy.
- Quantify and analyse capacity of the transformation strategy to address principles of economic, social and environmental sustainability.
- Analyse and document opportunities for future organisational change, transformation and improvement to inform further planning processes in line with organisational policies and procedures.